Shipping & Orders
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No. We currently deliver only within Australia.
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Orders placed before 12 PM AEST are typically dispatched the same day, subject to stock availability.
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Estimated delivery times after dispatch via Australia Post
• VIC: 2–3 business days
• NSW/ACT/SA: 2–4 days
• QLD/TAS: 2–3 days
• WA/NT: 2–5 days
Additional time may be required for regional areas or during busy periods.
Returns & Exchanges
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You can return unworn items in their original condition and packaging within 30 days from dispatch. Use our online returns form or bring them to our store.
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Yes. Bring your unworn items in original condition and packaging to our store for a return or exchange.
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Yes — exchanges are accepted within 30 days, subject to availability. Please ensure the item is in original condition and contact us before posting.
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Yes, return postage is at your expense. To avoid this cost, you’re welcome to return items in-store.
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Once your return is received and approved, we’ll process a refund to your original payment method within 1–2 business days.
Discounts & Payment
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Coupon codes are entered at checkout—one per order. They generally apply to full-priced Product.
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We accept cash and most major credit and debit cards , Afterpay , Zip Pay (excluding American Express and Diners Club).
Fit & Footwear Support
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At The Running Shop, we offer free in-store gait analysis performed by trained staff to help recommend footwear tailored to your biomechanics, lifestyle, and goals. You can also use our online tips here:
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We’re here to help. Contact us via live chat, visit us in-store, or email us anytime at info@therunningshop.com.au. Weekend enquiries will be answered the next business day.